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Certification by TÜV India validates organisation-wide quality processes across Hafele India’s offices, warehouses, branches and design centres

Mumbai: Hafele India has achieved the ISO 9001:2015 certification for its Quality Management System (QMS) from TÜV India, TÜV NORD Group, marking an important milestone in the company's focus on quality management, operational consistency and customer experience.

The certification recognises Hafele India’s implementation of internationally accepted quality management principles through standardised processes, governance mechanisms and a focus on continual improvement.

The certification audit covered Hafele India’s Head Office in Mumbai, warehouses, branch offices and design centres across the country. The organisation-wide scope reflects the implementation of its quality management practices across multiple functions and operational locations.

Focus on Operational Excellence

Commenting on the certification, Frank Schloeder, Managing Director, Hafele South Asia, said the achievement represents an important milestone for the organisation and reinforces its focus on operational excellence and customer satisfaction.

He highlighted disciplined processes, clear governance and continuous improvement as key elements of Hafele India's approach to quality management, adding that the certification strengthens the foundation for delivering consistent value to customers and partners.

Padma Gupta, Director – HR & Customer Experience, Hafele South Asia, said the certification reflects a collective effort across teams and functions.

According to her, establishing an effective Quality Management System requires not only structured processes but also an organisational culture in which employees take ownership of quality and continuous improvement. The successful audit, she added, demonstrates the maturity of Hafele India's systems and its focus on maintaining quality standards across the organisation.

International Quality Benchmark

ISO 9001:2015 is an internationally recognised standard for Quality Management Systems. It provides organisations with a structured framework for establishing consistent processes, improving operational efficiency and enhancing customer satisfaction through continual improvement.

For Hafele India, the certification provides an internationally recognised benchmark as the company continues to expand its operations and presence across the country.

The company said the certification will support its ongoing efforts to strengthen operational processes, maintain consistency across locations and enhance the overall customer experience as it pursues sustainable growth.