The Exclusive Interview Highlights with Mr. Ajay Tripathi, Technical Director, Nilang Asphalt Equipments Pvt Ltd.

Mr. Ajay Tripathi, (Technical Director)
Nilang Asphalt Equipments Pvt Ltd.
You advocate ZERO DEFECT PERFORMANCE by your company what does it mean?
Zero Defects is a management tool aimed at the reduction of defects through prevention. It is directed at motivating people to prevent mistakes by developing a constant, conscious desire to do their job right the first time." — Zero Defects: It's a New Dimension in Quality Assurance.
Why do you advocate ZERO DEFECT PERFORMANCE?
We are not just selling a plant or equipment we are selling a customized project. If you look at our range of product we manufacture Asphalt Batch Mix Plant, Asphalt Drum Mix Plant, Wet Mix Plant, Bitumen Sprayer – all of these products when they are delivered, they work at distant locations which are at times difficult to reach in these days of delivering speed and logistics. It mean a small trouble or a breakdown is loss to our customer who works in time and space constraints.
We do not want problems for our customer so we are proactive with our ZERO DEFECT PERFORMANCE. This attitude saves time money and lot of unnecessary head ache of our customer.
How is ZERO DEFECT PERFORMANCE practised at NILANG?
Quality is not accident. It is also not checking the plant/equipment at the time of delivery or when the product is ready for dispatch or just shown to the customer with end time performance.
We consciously build our product right from the source of procurement to processes and completely building the product. All the department perform according to SOP (Standard Operating Procedures) and maintain day to day records. The data is constantly analysed and synchronised with ultimate quality performance. The processes are also available to third party inspection so that no error whatsoever is allowed in our endvour to deliver ZERO DEFECT PERFORMANCE.
How has this ZERO DEFECT PERFORMANCE help your organization?
ZERO DEFECT PERFORMANCE is not just a management jargon. It's a way of life at NILANG.From our vendors to our skilled/unskilled labor to our technical / back office staff and the entire management staff is adhering this policy. In fact it is contagious. Our language speaks in common terminology and the end result is ZERO DEFECT PERFORMANCE.
This approach has influenced our national and international marketing efforts and it has become so much easy for us to sell our product range.
Even our Prime Minister Narendra Modi has advocated. The slogan “Zero Defect Zero Effect” was given by Prime Minister Narendra Modi and it signifies two things: Production mechanisms wherein products have no defects. Production process which has zero adverse environmental and ecological effects.
So you see it goes long way.